Terms and conditions
Buying from Juste Moi
You can buy from us by visiting our store in Dartmouth, or shopping online through our website. You can do both - review the site to see what we have on offer, and contact us for help and advice by e-mail or 'phone, or even to order by 'phone if you prefer. There are lots of beautiful things to choose from. If browsing online, when you select your item it will drop into your shopping bag, provide you with the opportunity to review or change your selection, then click the 'Checkout' icon to place your order. You’ll be asked for a few simple details to complete the sale, or if you prefer we also accept orders over the phone.
We accept payment in UK Pounds Sterling. If you are purchasing from outside the UK, your card company will convert and show you the price in your local currency. We accept payment by Visa, Mastercard, American Express, Switch and PayPal.
Credit Card Security
You can rest assured that your credit card details are handled in accordance with the latest security standards - Payment Card Industry Data Security Standard (PCI DSS).
For orders made in the UK, 20% VAT is included in the price. VAT is not charged on orders made in other Countries. Our products are delivered without duties paid, so you may need to ensure duties are dealt with upon arrival in your country/region.
Postage and packing
In the UK we deliver by recorded post or courier. The parcel must usually be signed for, which we do to ensure we can track your parcel on the rare occasions that something goes wrong. For deliveries outside the UK we use Royal Mail and their local partner in your Country. The tracking code we provide should provide details of this local logistics provider.
If items are in stock in the UK, we aim to process your order at the latest on the next business day and to dispatch on that day. We may on occasions have to request the stock from other locations which will take a little longer, but we will contact you with details of how long it will take.
We hope you will be completely satisfied with your Juste Moi purchases, but if you ever wish to bring/send something back, that’s no problem. Full details of our returns/exchange policy can be found here.
For orders cancelled by the customer, an amount of £4.50 will be deducted from the refund amount to cover administrative costs.
Please contact us to let us know about the fault and we will work out a suitable solution for you. This could include a refund, repair, replacement, exchange or credit note depending on the circumstances.
If you only have a gift receipt that’s fine – you can still return items. For an exchange or a credit note just bring or send things back unworn and unwashed with all tags so that we receive them within 28 days from delivery (or 7 days for Sale items).
You are responsible for the costs of returning the items to us unless we send the wrong item or an item that is damaged or defective. We recommend that you send items by recorded delivery as we cannot refund or exchange what we do not receive back from you. Your statutory rights are unaffected. Full Returns & Exchange policy.
We will not sell or give your information to third parties.
When you order something on this website you are offering to purchase those items from us. We accept the order for the items when we dispatch them to you.
Governing Law and Contract Formation
No contract will exist between you and Juste Moi for the sale by it to you of any product unless Juste Moi accepts your order by e-mail or telephone confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Juste Moi sends the email to you (whether or not you received that email), or communicates with you by telephone. Further any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Juste Moi irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Promotions may not be used in conjunction with any other offer. Unless otherwise stated, offers apply to full priced products only. Juste Moi reserves the right to change, amend or terminate any offer without prior notice. There is no cash alternative and all terms and conditions are non-negotiable. Promotional codes are valid for one transaction per person and cannot be used on multiple accounts. Any ‘free gifts’ must be returned if the order is cancelled, or products are returned bringing the order lower than the threshold to receive the free gift. Promotions may be exclusive to our website and not available in-store. Gift cards are unable to be purchased in conjunction with the promotional discount. Discount codes or gift cards cannot be used for purchase of Gift Cards. If you enter a competition on our website, you comply with the following: Prizes are non-negotiable and non-refundable. Gift certificates are non-transferable to any other person. There is no cash alternative. Prizewinners agree to be included in marketing activity to promote the competition.
We have taken care to ensure the accuracy of the information on this website including prices and descriptions of products. However we may need to occasionally refuse an order where there are errors in the description of the products or their prices. All prices are shown including VAT.
All content on the website is the property of Juste Moi and may not be copied or reused.
Juste Moi UK Ltd and the Juste Moi logo are trademarks of Juste Moi. Trademarks of Juste Moi may not be used without our permission.
Law & jurisdiction
This website and any contract created by using it are governed by English Law and any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.
TO THE FULLEST EXTENT PERMITTED AT LAW, Juste Moi IS PROVIDING THIS WEB SITE AND ITS CONTENT ON AN “AS IS'' BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION Juste Moi DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at laws, neither Juste Moi nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Juste Moi does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Juste Moi, its affiliates, directors, employees or other representatives.